Faq

Order & Payment

How can I place an order?
Simply browse our selection of gaming controllers, mechanical keyboards, and headphones. Add your desired items to the cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are the shipping options and costs?
We offer standard and expedited shipping. Standard shipping is free for orders over $50. Exact costs are calculated at checkout based on your location and selected method.

How long does delivery take?
Standard shipping typically takes 5-10 business days within the US. Expedited shipping takes 2-4 business days. International orders may take 10-20 business days depending on customs.

Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping fees and delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the buyer.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in resalable condition. To initiate a return, email us at [email protected] with your order number and reason for return.

How long do refunds take?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Who pays for return shipping?
For defective or incorrect items, we cover return shipping costs. For other reasons, the customer is responsible for return shipping fees.

Product Support

Are your products compatible with all devices?
Our gaming controllers are compatible with PC, PlayStation, and Xbox consoles as specified in each product description. Mechanical keyboards work with Windows, macOS, and Linux. Headphones connect via 3.5mm jack, USB, or Bluetooth depending on the model. Please check individual product pages for full compatibility details.

Do your products come with a warranty?
Yes, all TuleCore products come with a 1-year limited warranty against manufacturing defects. This covers hardware malfunctions but not damage from misuse or normal wear and tear.

How do I troubleshoot a product issue?
For troubleshooting tips, please email [email protected] with a description of the issue and your order number. Our team will guide you through solutions or arrange a replacement if needed.

Account & Privacy

Do I need to create an account to shop?
No account creation is required. You can checkout as a guest. Your order information will be sent to your email for tracking and support purposes.

How is my personal information protected?
We take your privacy seriously. All data is encrypted and stored securely. We do not share your information with third parties except as necessary to process your order. For more details, please review our Privacy Policy available on the website.

Contact Us

If you have any other questions not covered here, please reach out to our support team at [email protected]. We aim to respond within 24 hours on business days.