Privacy policy

At TuleCore, we are committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you visit our website and purchase products such as gaming controllers, mechanical keyboards, and headphones. By using our services, you agree to the practices described below.

Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Your name, billing and shipping address, and email address ([email protected] is our primary contact for privacy inquiries).
  • Payment Information: Credit card numbers, PayPal details, or other payment method data, which is processed securely by our third-party payment providers. We do not store full payment details on our servers.
  • Order Details: Products you purchase (e.g., gaming controllers, keyboards, headphones), order history, and transaction records.
  • Technical Data: IP address, browser type, device information, and cookies used for analytics and site functionality.

How We Use Your Information

Your data is used solely for legitimate business purposes, including:

  • Processing and fulfilling your orders, including shipping and delivery updates.
  • Communicating with you about order status, returns, or customer service inquiries via email at [email protected].
  • Improving our website, product offerings, and user experience through aggregated analytics.
  • Complying with legal obligations, such as tax and fraud prevention requirements.

We do not use your information for marketing purposes without your explicit consent. You may opt out of any non-essential communications at any time by contacting us.

Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption: All sensitive data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
  • Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
  • Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, order data is kept for up to 5 years for tax and warranty purposes, after which it is securely deleted.
  • Third-Party Processors: We use trusted payment gateways and shipping partners who comply with international data protection standards. They are contractually prohibited from using your data for any other purpose.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal retention requirements.
  • Objection: Object to the processing of your data for specific purposes.

To exercise these rights, please email us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze traffic. These include:

  • Essential Cookies: Required for site navigation and shopping cart functionality.
  • Analytics Cookies: Help us understand how visitors use our site, so we can improve it.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site performance.

International Data Transfers

As a global online store, we may transfer your data to servers located in different countries. We ensure that such transfers comply with applicable laws, including the use of Standard Contractual Clauses or equivalent safeguards. By using our site, you consent to these transfers.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests regarding this policy or your data, please reach out to us at [email protected]. We are here to help.