Shipping policy

At TuleCore, we are committed to delivering your Gaming Controllers, Mechanical Keyboards, and Headphones with reliability and efficiency. Please review our logistics policy below for a smooth shopping experience.

Shipping Method

We offer a single, straightforward shipping option: Standard Shipping. This method is available for all orders placed on our website. Please note that there are no free shipping promotions or alternative delivery methods at this time.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email confirmation once your order has been shipped.

Shipping Costs

Shipping fees are calculated based on your delivery address and the total weight of the items in your order. The exact cost will be displayed at checkout before you complete your purchase. No free shipping thresholds apply.

Delivery Time

Standard Shipping typically delivers within 5–10 business days, depending on your location. Delivery times may vary due to customs processing, weather conditions, or other unforeseen circumstances. We are not responsible for delays caused by the carrier or external factors.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress. If you do not receive tracking information within 3 business days of shipment, please contact us at [email protected].

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas may experience longer delivery times or additional charges. If your address is not supported, we will notify you promptly and issue a full refund.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out to us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Returns Policy. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

If you have any questions about our logistics policy, feel free to email us at [email protected]. We are here to help.